Redressal Policy
Grievances Redressal Mechanism
At Taurus AMC, we believe in providing the best of our services to our investors.
We are committed to resolve your grievances with ease. Resolving your problem helps us review our processes and take necessary steps to prevent recurrence. We aim to respond to your complaint in an efficient and unbiased manner.
Level I
Customer Care:
Toll Free Number: 1800 108 1111
Timings: Monday to Friday between 9:00 a.m. to 6:00 p.m. & Saturday 9:00 a.m. to 1:00 p.m.
Email: customercare@taurusmutualfund.com
WALK IN – INVESTOR SERVICE CENTRES (ISCs):
The Registrar and Transfer Agent (RTA) is engaged for providing investor services located in various cities all over India. For a complete list of ISCs, please refer the Scheme Information Documents (SIDs).
Level II
Speak to our Grievance Redressal Officer:
In case you are not satisfied with the resolution/responses received as above, you may contact our Grievance Redressal Officer at the below:
Ms. Additi Bhardwaj
Taurus Asset Management Company Limited 2nd Floor, Plot No. 31, Echelon Institutional Area, Sector-32, Gurugram, Haryana – 122001Contact Number: 0124 4531500
Email: customercare@taurusmutualfund.com
SEBI SCORES
If you are not satisfied with the resolution as above, you may lodge your complaint online with SEBI (SCORES Portal) and subsequently view its status on the portal.
SEBI SCORES Link: https://scores.sebi.gov.in